Shipping + Returns
 

When can I expect my order? 

If the item you want is in stock, we ship within 3-5 business days. If the item you have choosed is made to order please plan 2-3 weeks for it to arrive. 

Which mail carriers do you use?

At the moment we only use PostNord

Do you ship internationally?

Yes! But please know that TGES is not responsible for any additional customs fees that might be added depending on your Countrys specific rules & regulations

My order arrived damaged, what do I do?

We do everything we can to pack your ceramics safe. Sometimes things get beaten up in the mail. Please contact us within 7 days upon arrival so we can come up with a solution.

TGES can not be responsible for unclaimed, lost or stolen packages

Can I return an item?

All sales are final.